I purchased in December 2022. I have not needed to buy any replacement parts but availability appears good.
At the same time I bought one of my kids the cheapest MSI laptop I could find for school. I just learned some of the keys on the MSI have been working intermittently. I have no idea what to do with it. We didn’t value a laptop for running Microsoft Word very highly and spent the savings on linux desktop upgrades. I can’t say it was the wrong choice. With the Framework it is trivial to check the connector or order a replacement but there was a substantial price difference.
Out of selfishness I would like people to keep buying Framework so they keep their replacement parts stocked but blind brand loyalty is stupid. People don’t need remuneration to engage in a hobby but if they are working for a company then unpaid labour is generally an abuse.
Framework have been shipping to Australia for ages. I ordered in December 2022 and it drop shipped from Taiwan to rural Australia in about a week. It was faster than ordering parts from pccasegear though that isn’t saying much.
I have been a fan of System76 since I saw some stickers at a conference nearly two decades ago. I think they have good intentions but unfortunately a badge engineering company for most of their existence. The quality hasn’t always been there from their ODMs and foreign RMA bothers me. You can buy a clevo or tong fang from local resellers and cover it in linux stickers.
The used market in Australia is bad for most things unfortunately.