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Joined 1 year ago
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Cake day: June 12th, 2023

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  • “I’m a helpful AI and automation tool,” reads the Auto News Desk’s bio. “I collect, analyze, and deliver information like high school sports scores and real estate transfers. My job is to help the newsroom deliver lots more useful information while freeing up their time to do important human-powered journalism.”

    You know, it’s bad enough that they’re using these godawful services to the detriment of both writers and readers alike, but what I particularly dislike is that all these shitty LLMs are being humanized with biographies and cute little names. Like little cheery mascots celebrating the death of human-powered industries.


  • free as in beer yes, but not free as in the amount of time you will spend trying to install drivers for all your peripherals and then find yourself being castigated for asking for help in a GNU/Linux forum and being criticized by forum oldheads for not using the search even though you did use the search, but it only led you towards other threads which also all ended with terse messages to use the search, and then you’re directed to a 1200+ page megathread on driver issues and told to spend the next three months parsing through it repeatedly before daring to post again.



  • I agree with the author in that balancing actual work vs. meta-work like writing tickets/documentation/scoping tickets is always going to be a pain point regardless of the project management system in play. Jira can be fine in that regard, but it also gives PMs & managers an opportunity to tinker with things and “improve” workflows in the glorious name of adding value.

    It reminds me of the old quote about democracy: “Jira is the worst form of project management software except for all the others”.


  • I cannot believe that there are companies and non-wingnuts who are still actively using that site at this point. Like maybe at the start it was ha-ha funny watching him flail about with code printouts and unplugging random microservices leading to outages, but I feel like the moment he started actively funneling money to alt-right knuckleheads and human traffickers should have been enough of a kick in the pants for even folks heavily reliant on the platform to make their exit.


  • they were banned for not allowing LGBTQ+ content on their community.

    This is false. They were banned for maintaining a policy which denies that LGBTQ+ people have a right to exist as they are.

    Also, you were totally allowed to make anti-LGBTQ+ content. You were only prohibited from making anything pro- because let me tell you, if you’ve ever tried to get glitter out of an echo chamber, it is a total hassle.

    Rule #8: This community does not affirm practiced LGBTQ+ lifestyles, with the exception of the ace/aroace (asexual/aromatic-asexual) lifestyle in certain contexts. However, abuse towards members of the LGBTQ+ community will not be tolerated. Pro-LGBTQ+ content is not allowed; however, sincere questions and discourse about LGTBQ+issues are permitted.



  • Conceivably you could open source the algorithm, or even better, have a variety of algorithms to choose from with custom parameters.

    In a similar vein, I’m not sure if anyone remembers Slacker Radio, but it was a competitor to Pandora/Spotify/etc. It had its drawbacks (hence why it isn’t around anymore), but I absolutely loved the amount of control you had when building custom stations. You’d first seed a custom station with a bunch of musicians you like, and then there were a number of parameters which allowed you to fine-tune the algorithm to a remarkable extent, well beyond what today’s music apps offer.

    I’d love to get to a place where we have options other than just saying “welp the algorithm” and just giving up, I think that the ability to customize one’s algos would be a killer feature that the fediverse can offer which the major platforms generally won’t.


  • I work in data analysis and reporting on various feedback systems is part of my regular role. Every company’s data culture is different, so you can’t simply say “X is the reason why they’re doing this”. It could be:

    • Maybe they are incorporating the data into agent/product reviews.
    • Maybe they are trying to guide product & feature development on a quantitative basis
    • Maybe at one point a product manager wanted to be “data-driven”, so a feedback system was set up, but now it’s basically ignored now that they haven’t been with the company for over a year and nobody wants to take ownership of it. But it’s more effort to remove than just leave in place.
    • Maybe it’s used when we want to highlight our successes, and ignored when we want to downplay results we don’t like

    What I’ve found is that there are a lot of confounding factors. For example, I work for a job board, and most people use the Overall Satisfaction category as more of a general measurement of how their job search is going, or whether or not they got the interview, rather than an assessment of how well our platform serves that purpose. And it’s usually going very shittily because job searching is a generally shitty process even when everything is going “right”.



    • Time to first response
    • Resolution time
    • Customer support costs

    It’s key to note that customer satisfaction with response is not among the metrics the CEO is highlighting. It seems that the role of customer support is increasingly to frustrate customers away from pursuing issues, rather than reaching a mutually-satisfying resolution. I consider most customer support chatbots as a tactic towards that: they’re not going to offer any significant assistance and exist simply to waste my time, so of course the imaginary “time to resolution” is going to be minimal. If they’re going to make it a hassle then I’ll just open up a credit card dispute.